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text=”REPAIR FIRST! The sustainable way to maintain your valuable technology.” font_container=”tag:h1|text_align:center” use_theme_fonts=”yes” css=””][vc_row_inner css=”.vc_custom_1565067079307{margin-bottom: 0px !important;}”][vc_column_inner width=”1/12″ css=”.vc_custom_1560813415482{margin-bottom: 0px !important;}”][/vc_column_inner][vc_column_inner width=”5/6″ css=”.vc_custom_1560813419879{margin-bottom: 0px !important;}”][vc_column_text css=””]
ServicePlus was founded in 1994 and has grown to be one of the largest independent IT and electronics service companies in New Zealand. A relentless focus on quality and customer care have resulted in ServicePlus being endorsed by the leading brands in the industry. ServicePlus believes that “Repair First” is the best strategy to minimise the impact on the environment and maximise the benefit to customers.
Authorisations include Apple, Lenovo, ASUS, Dynabook, BenQ, Beats Audio, and Philips, and ServicePlus can also repair other brands and products including HP, Acer laptops, desktops, tablets, electronics, smartphones, and robotics.
[/vc_column_text][/vc_column_inner][vc_column_inner width=”1/12″ css=”.vc_custom_1560813424244{margin-bottom: 0px !important;}”][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row enable_multi_column_padding=”1″][vc_column width=”1/2″ offset=”vc_col-lg-3 vc_col-md-3″][gd_aup heading=”How it
Works” link_url=”/how-we-work/” lock_ratio=”1″ height_ratio=”100%” v_alignment=”bottom” h_alignment=”left” button=”1″ heading_size=”1.5em” heading_margin=”0 20px 60px” sub_heading_size=”1.2em” sub_heading_margin=”0″ body_text_margin=”0″ button_text_size=”0.8em” button_text=”READ MORE” shape=”round” button_alignment=”left” button_padding=”5px 20px” button_margin=”20px” heading_color=”#ffffff” sub_heading_color=”#ffffff” body_text_color=”#ffffff” overlay=”1″ overlay_type=”gradient” overlay_gradient_start_color=”#000000″ overlay_gradient_end_color=”rgba(0,0,0,0.01)” hover_overlay_gradient_start_color=”#000000″ hover_overlay_gradient_end_color=”rgba(0,0,0,0.01)” hover_overlay_gradient_end_position=”75%” button_text_color=”#ffffff” button_background_color=”” button_border_color=”#ffffff” button_hover_text_color=”#000000″ button_hover_background_color=”#ffffff” css=”.vc_custom_1568157880475{background-image: url(https://serviceplus.graphicdetail.co.nz/wp-content/uploads/2019/09/aup-howitworks.jpg?id=172) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}”][/vc_column][vc_column width=”1/2″ offset=”vc_col-lg-3 vc_col-md-3″][gd_aup heading=”Book A
Repair Now” link_url=”/book-a-job/” lock_ratio=”1″ height_ratio=”100%” v_alignment=”bottom” h_alignment=”left” button=”1″ heading_size=”1.5em” heading_margin=”0 20px 60px” sub_heading_size=”1.2em” sub_heading_margin=”0″ body_text_margin=”0″ button_text_size=”0.8em” button_text=”GET STARTED” shape=”round” button_alignment=”left” button_padding=”5px 20px” button_margin=”20px” heading_color=”#ffffff” sub_heading_color=”#ffffff” body_text_color=”#ffffff” overlay=”1″ overlay_type=”gradient” overlay_gradient_start_color=”#000000″ overlay_gradient_end_color=”rgba(0,0,0,0.01)” hover_overlay_gradient_start_color=”#000000″ hover_overlay_gradient_end_color=”rgba(0,0,0,0.01)” hover_overlay_gradient_end_position=”75%” button_text_color=”#ffffff” button_background_color=”” button_border_color=”#ffffff” button_hover_text_color=”#000000″ button_hover_background_color=”#ffffff” css=”.vc_custom_1568160176175{background-image: url(https://serviceplus.graphicdetail.co.nz/wp-content/uploads/2019/09/aup-bookarepair.jpg?id=168) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}”][/vc_column][vc_column width=”1/2″ offset=”vc_col-lg-3 vc_col-md-3″][gd_aup heading=”Is My Product Covered?” link_url=”/essential-reading/know-your-rights/” lock_ratio=”1″ height_ratio=”100%” v_alignment=”bottom” h_alignment=”left” button=”1″ heading_size=”1.5em” heading_margin=”0 20px 60px” sub_heading_size=”1.2em” sub_heading_margin=”0″ body_text_margin=”0″ button_text_size=”0.8em” button_text=”READ MORE” shape=”round” button_alignment=”left” button_padding=”5px 20px” button_margin=”20px” heading_color=”#ffffff” sub_heading_color=”#ffffff” body_text_color=”#ffffff” overlay=”1″ overlay_type=”gradient” overlay_gradient_start_color=”#000000″ overlay_gradient_end_color=”rgba(0,0,0,0.01)” hover_overlay_gradient_start_color=”#000000″ hover_overlay_gradient_end_color=”rgba(0,0,0,0.01)” hover_overlay_gradient_end_position=”75%” button_text_color=”#ffffff” button_background_color=”” button_border_color=”#ffffff” button_hover_text_color=”#000000″ button_hover_background_color=”#ffffff” css=”.vc_custom_1576624089556{background-image: url(https://serviceplus.graphicdetail.co.nz/wp-content/uploads/2019/09/aup-ismyrepaircovered.jpg?id=173) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}”][/vc_column][vc_column width=”1/2″ offset=”vc_col-lg-3 vc_col-md-3″][gd_aup heading=”Find a
Service Centre” link_url=”/contact/” lock_ratio=”1″ height_ratio=”100%” v_alignment=”bottom” h_alignment=”left” button=”1″ heading_size=”1.5em” heading_margin=”0 20px 60px” sub_heading_size=”1.2em” sub_heading_margin=”0″ body_text_margin=”0″ button_text_size=”0.8em” button_text=”CLICK HERE” shape=”round” button_alignment=”left” button_padding=”5px 20px” button_margin=”20px” heading_color=”#ffffff” sub_heading_color=”#ffffff” body_text_color=”#ffffff” overlay=”1″ overlay_type=”gradient” overlay_gradient_start_color=”#000000″ overlay_gradient_end_color=”rgba(0,0,0,0.01)” hover_overlay_gradient_start_color=”#000000″ hover_overlay_gradient_end_color=”rgba(0,0,0,0.01)” hover_overlay_gradient_end_position=”75%” button_text_color=”#ffffff” button_background_color=”” button_border_color=”#ffffff” button_hover_text_color=”#000000″ button_hover_background_color=”#ffffff” css=”.vc_custom_1568160190171{background-image: url(https://serviceplus.graphicdetail.co.nz/wp-content/uploads/2019/09/aup-findaservice.jpg?id=171) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}”][/vc_column][/vc_row][vc_row css=”.vc_custom_1567642440571{margin-bottom: 10px !important;}”][vc_column][vc_custom_heading text=”Common issues – select one to get started:” font_container=”tag:h2|text_align:center” use_theme_fonts=”yes”][/vc_column][/vc_row][vc_row enable_multi_column_padding=”1″][vc_column width=”1/2″ offset=”vc_col-lg-3 vc_col-md-3″][gd_aup heading=”Broken Phone
Screen” link_url=”/book-a-job/” lock_ratio=”1″ height_ratio=”100%” v_alignment=”bottom” h_alignment=”left” button=”1″ heading_size=”1.5em” heading_margin=”0 20px 60px” sub_heading_size=”1.2em” sub_heading_margin=”0″ body_text_margin=”0″ button_text_size=”0.8em” button_text=”READ MORE” shape=”round” button_alignment=”left” button_padding=”5px 20px” button_margin=”20px” heading_color=”#ffffff” sub_heading_color=”#ffffff” body_text_color=”#ffffff” overlay=”1″ overlay_type=”gradient” overlay_gradient_start_color=”#000000″ overlay_gradient_end_color=”rgba(0,0,0,0.01)” hover_overlay_gradient_start_color=”#000000″ hover_overlay_gradient_end_color=”rgba(0,0,0,0.01)” hover_overlay_gradient_end_position=”75%” button_text_color=”#ffffff” button_background_color=”” button_border_color=”#ffffff” button_hover_text_color=”#000000″ button_hover_background_color=”#ffffff” css=”.vc_custom_1568157875539{background-image: url(https://serviceplus.graphicdetail.co.nz/wp-content/uploads/2019/09/aup-brokenphonescreen.jpg?id=169) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}”][/vc_column][vc_column width=”1/2″ offset=”vc_col-lg-3 vc_col-md-3″][gd_aup heading=”Battery
Issues” link_url=”/book-a-job/” lock_ratio=”1″ height_ratio=”100%” v_alignment=”bottom” h_alignment=”left” button=”1″ heading_size=”1.5em” heading_margin=”0 20px 60px” sub_heading_size=”1.2em” sub_heading_margin=”0″ body_text_margin=”0″ button_text_size=”0.8em” button_text=”READ MORE” shape=”round” button_alignment=”left” button_padding=”5px 20px” button_margin=”20px” heading_color=”#ffffff” sub_heading_color=”#ffffff” body_text_color=”#ffffff” overlay=”1″ overlay_type=”gradient” overlay_gradient_start_color=”#000000″ overlay_gradient_end_color=”rgba(0,0,0,0.01)” hover_overlay_gradient_start_color=”#000000″ hover_overlay_gradient_end_color=”rgba(0,0,0,0.01)” hover_overlay_gradient_end_position=”75%” button_text_color=”#ffffff” button_background_color=”” button_border_color=”#ffffff” button_hover_text_color=”#000000″ button_hover_background_color=”#ffffff” css=”.vc_custom_1568157870421{background-image: url(https://serviceplus.graphicdetail.co.nz/wp-content/uploads/2019/09/aup-batteryissues.jpg?id=167) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}”][/vc_column][vc_column width=”1/2″ offset=”vc_col-lg-3 vc_col-md-3″][gd_aup heading=”Device
Won’t Start” link_url=”/book-a-job/” lock_ratio=”1″ height_ratio=”100%” v_alignment=”bottom” h_alignment=”left” button=”1″ heading_size=”1.5em” heading_margin=”0 20px 60px” sub_heading_size=”1.2em” sub_heading_margin=”0″ body_text_margin=”0″ button_text_size=”0.8em” button_text=”READ MORE” shape=”round” button_alignment=”left” button_padding=”5px 20px” button_margin=”20px” heading_color=”#ffffff” sub_heading_color=”#ffffff” body_text_color=”#ffffff” overlay=”1″ overlay_type=”gradient” overlay_gradient_start_color=”#000000″ overlay_gradient_end_color=”rgba(0,0,0,0.01)” hover_overlay_gradient_start_color=”#000000″ hover_overlay_gradient_end_color=”rgba(0,0,0,0.01)” hover_overlay_gradient_end_position=”75%” button_text_color=”#ffffff” button_background_color=”” button_border_color=”#ffffff” button_hover_text_color=”#000000″ button_hover_background_color=”#ffffff” css=”.vc_custom_1568157856994{background-image: url(https://serviceplus.graphicdetail.co.nz/wp-content/uploads/2019/09/aup-devicewontstart.jpg?id=170) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}”][/vc_column][vc_column width=”1/2″ offset=”vc_col-lg-3 vc_col-md-3″][gd_aup heading=”Accidental /
Liquid Damage” link_url=”/book-a-job/” lock_ratio=”1″ height_ratio=”100%” v_alignment=”bottom” h_alignment=”left” button=”1″ heading_size=”1.5em” heading_margin=”0 20px 60px” sub_heading_size=”1.2em” sub_heading_margin=”0″ body_text_margin=”0″ button_text_size=”0.8em” button_text=”READ MORE” shape=”round” button_alignment=”left” button_padding=”5px 20px” button_margin=”20px” heading_color=”#ffffff” sub_heading_color=”#ffffff” body_text_color=”#ffffff” overlay=”1″ overlay_type=”gradient” overlay_gradient_start_color=”#000000″ overlay_gradient_end_color=”rgba(0,0,0,0.01)” hover_overlay_gradient_start_color=”#000000″ hover_overlay_gradient_end_color=”rgba(0,0,0,0.01)” hover_overlay_gradient_end_position=”75%” button_text_color=”#ffffff” button_background_color=”” button_border_color=”#ffffff” button_hover_text_color=”#000000″ button_hover_background_color=”#ffffff” css=”.vc_custom_1568157864532{background-image: url(https://serviceplus.graphicdetail.co.nz/wp-content/uploads/2019/09/aup-accidentalliquiddamage.jpg?id=166) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}”][/vc_column][/vc_row][vc_section full_width=”stretch_row” parallax=”content-moving” parallax_image=”174″ el_id=”testimonial_parallax” css=”.vc_custom_1567729685502{margin-bottom: 35px !important;padding-top: 0px !important;}”][vc_row full_width=”stretch_row” disable_default_column_padding=”1″ css=”.vc_custom_1567728558795{margin-bottom: 0px !important;}” el_id=”testimonial_overlay”][vc_column width=”1/2″][vc_responsive_spacer large=”80px” medium=”60px” small=”40px” extra-small=”40px”][vc_testimonials testimonials_to_display=”1″ choose_specific_testimonial=”1″ specific_testimonial=”22″ display_testimonial_author_location=”” testimonial_bg_color=”” testimonial_padding=”0px” testimonial_margin=”0px” testimonial_border_style=”none” testimonial_author_margin=”20px 0 0 0″ testimonial_text_color=”#ffffff” testimonial_author_name_color=”#ffffff” testimonial_author_company_color=”#ffffff” testimonial_author_position_color=”#ffffff” testimonial_author_name_hyphen=”1″ undefined=”” css=”.vc_custom_1567652268201{margin-bottom: 20px !important;}”][vc_btn title=”READ MORE” style=”outline-custom” outline_custom_color=”#ffffff” outline_custom_hover_background=”#ffffff” outline_custom_hover_text=”#000000″ shape=”round” size=”sm” link=”url:%2Ftestimonials%2F|title:Testimonials||”][vc_responsive_spacer large=”80px” medium=”60px” small=”40px” extra-small=”40px”][/vc_column][vc_column width=”1/2″][/vc_column][/vc_row][/vc_section][vc_row][vc_column][vc_custom_heading text=”Know Your Rights – Essential Reading” font_container=”tag:h2|text_align:center” use_theme_fonts=”yes”][vc_row_inner enable_multi_column_padding=”1″ el_id=”essential_reading_excerpt”][vc_column_inner width=”1/2″][vc_column_text css=””]In working with some of the largest and most reputable manufacturers and retailers in the world, we come across some cases where there is confusion regarding what customers can expect to have covered by the manufacturer, retailer or insurer, and what they need to pay for.
This article explains these responsibilities and our observations as a repairer. However, note that this is not a legally reviewed commentary and should not be considered as over-riding manufacturers’ or other parties’ policies or the law. These following resources should be referred to for any definitive information:
Consumer Guarantees Act
Fair Trading Act
Manufacturers’ warranty policies and information
Consumer NZ[/vc_column_text][/vc_column_inner][vc_column_inner width=”1/2″][vc_column_text]First and Foremost: Always purchase electronic products from reputable manufacturers and retailers
In our experience reputable companies are much more willing to assist their customers than companies who sell their products at the cheapest possible price. Often quality brands don’t cost much more than inferior ones, but the service they offer is vastly better. The brands that Service Plus supports are the best in the business and they offer top notch service.
Consumer Guarantees Act (and other NZ law)
The Consumer Guarantees Act (CGA) is the base level of consumer rights that you can expect if you purchase goods in New Zealand. However, you must be a Consumer as defined by the law (generally doesn’t cover if you bought the product under a business (non-Consumer) name). The CGA does not apply to goods purchased overseas (e.g. online).[/vc_column_text][/vc_column_inner][/vc_row_inner][vc_btn title=”READ MORE” style=”flat” shape=”round” color=”black” size=”lg” align=”center” link=”url:%2Fessential-reading%2Fknow-your-rights%2F|||”][/vc_column][/vc_row][vc_row full_width=”stretch_row” css=”.vc_custom_1568322765822{margin-bottom: 0px !important;padding-top: 35px !important;padding-bottom: 35px !important;background-color: #fc4b1b !important;}”][vc_column][vc_custom_heading text=”How Can We Help?” font_container=”tag:h2|text_align:center|color:%23ffffff” use_theme_fonts=”yes”][vc_column_text css=”” gd_text_block_text_color=”#FFFFFF”]
To send us an enquiry please fill in the following form, and we will endeavour to reply within one working day.
Please also indicate your location, product, and serial number in the request details.
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